Seeking service? Put your trust in a dependable Sub-Zero Repair service that has served the New Jersey, New York and Connecticut areas for more than 17 years. Our highly skilled, licensed technicians are reliable and courteous. We are a company that has built our reputation on our quality workmanship and around the clock service for Sub-Zero refrigerator maintenance in Bergen, Morris, and Essex Counties and the surrounding areas.

Experts in performing repairs and maintenance on a variety of other Sub-Zero equipment, when we perform repairs, we use only authentic Sub-Zero parts, and we guarantee all parts and labor for 1 year from date of repair. Give us a call 800-889-2099, or request service online here.


11 replies
  1. Barbara A
    Barbara A says:

    Eric came quickly, the next day and fixed a the leaking water valve that a A-Ok appliance after 2 attempts and 3 techs couldn’t figure out. Plus replaced the fan & timer. He is very professional and knowledgeable about the brand.

  2. Kirit P
    Kirit P says:

    I had a real problem with Subzero refrigerator, and by gods grace , i got a competent, knowledgeable, cordial gentleman, Erik, who repaired my refrigerator in good time, i will refer him to anybody without any doubts, god bless him.

  3. B A
    B A says:

    Eric at Authorized Refrigeration is the best. I called because I had a leak in my sub zero ice maker valve that was supposed to be fixed by another appliance repair company (A-OK Appliance) I had been using for 20+ years. After 3 appointments they couldn’t figure out what to do and I was told I needed to have 3 techs to pull the SubZero out to get the job done. Eric to the rescue, he came the next day. After Eric assessed the situation & I explained I could hear the SubZero in the other room he found the other work they had done a few years back was failing due incompetency (cheap parts & missing screws). Eric repaired the Sub Zero, replaced the ice maker, the water valve and also replaced the condenser fan & auto defrost control which were the incorrect ones which were put in a few years ago. Eric gave me all the costs before starting the job and the cost were very fair. Eric was extremely knowledgeable about SubZero and did the repair with ease & the Sub Zero DID NOT need to be pulled out! Eric & his assistant Kevin were conscientious workers & cleaned up when they completed the job. If you have a Sub Zero in need of repair I highly recommend Authorized Refrigeration & Eric.

  4. Marge A
    Marge A says:

    Fast, reliable service but best of all reasonable prices! If you have a sub-zero refrigerator that needs repair give the company a try, you will not be disappointed

  5. C C
    C C says:

    CAN’T BE BEAT!!!! PHENOMENAL JOB!! I called this company awhile back because we had an issue with some leaking water from our refrigerator. I didn’t know anything about them, but I am so glad I found them! A guy named Eric answered the phone on the first ring (he may be the manager or owner) and he and another guy named Kevin came out to my house within ONE HOUR! I expected it would take weeks to get this repaired. They knew immediately what the problem was, they told me everything that needed to be done and how they would do it, so I understood (I’m an idiot when it comes to stuff like this!) before they started. They were completely professional and had the thing taken apart, a part replaced and back up and working in no time. They cleaned up any mess, gave me an AWESOME price and were gone in a flash. EASIEST REPAIR EVER! I HIGHLY recommend Authorized Refrigeration Sub Zero Repair to anyone who has a problem. I just wish all companies were this good!

  6. Bob
    Bob says:

    Called the toll free number and immediately spoke with the tech/owner. Explained to Eric that the ice maker did not work after I had shut it down while not in my home at the shore. He asked the model and told me to recycle the system by turning the system off and then on. It worked and Eric saved me a service call. Kind of unusual that a service company would help with a fix over the phone and lose a service call. After talking to him a couple of times he is the type of person who is just looking to have happy customers. I highly recommend that if you have issues with your Sub-Zero Eric is the man to call!

  7. Diane W
    Diane W says:

    Erik came out on an emergency basis within 2 hours of my call, diagnosed the issue with my 20 year old Sub-Zero and repaired it.I was impressed that he had all of the parts he needed on his truck.

    He is courteous, knowledgeable and fair. I would highly recommend him to anyone having issues with their Sub-Zero. This was my first experience with Authorized Refrigeration and I will call them in the future if I need service again.

  8. Sandee P
    Sandee P says:

    Couldn’t be happier. Called several locations during a holiday weekend to leave messages. To my astonishment, Eric returned my call, if I recall correctly, under an hour! Eric was confronted with a lot of unforeseen challenges with ours, but seemingly due to his intricate knowledge of the Sub Zeros, he was able to completely fix the problem after a few extra visits (of which, by the way, he did not charge us extra for). Eric stands by his work and couldn’t have been more pleasant to do business with.

  9. Judith S
    Judith S says:

    Eric was a breath of fresh air. He did a thorough review of all problems and previous repairs. He was upfront about the problems and cleaned up afterwards thoroughly. Altogether a good experience with a bill that did not seem out of line.

  10. Jeremy
    Jeremy says:

    Eric came promptly and had all the necessary equipment. He was very professional and courteous and I trust the quality of his work.

  11. Mary G
    Mary G says:

    We recommend Eric and Authorized Refrigeration without reservation – professional, honest, prompt and fair. We would not consider using anyone else. Knows all there is to know about Sub-zero refrigerators – our is 20+ years old and going strong because of Eric.

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